Customer Service Legislation Advances Through Senate Committee
The Federal Agency Customer Experience (FACE) Act recently advanced through the Senate Committee on Homeland Security and Governmental Affairs. The bill now faces a full Senate vote before moving forward to the House of Representatives for consideration.
HHS, WAEPA Executives Discuss the Future of Customer Experience in the Healthcare and Insurance Industries
Last week’s FEDtalk podcast brought together Sanjay Koyani, Executive Director for Innovation at the Department of Health and Human Services (HHS), and Shane Canfield, CEO of Worldwide Assurance for Employees of Public Agencies (WAEPA), to discuss evolving trends in customer experience within the healthcare and insurance industries with FEDtalk hosts Jason Briefel and James Heelan of Shaw Bransford & Roth.